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Workflow Analyst | Amazon Jobs


Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Work Analyst N/AN/A Graduateas per norms

Position Expectations
· Be a leader and role model in the site and an ambassador for the department
· Build short term forecasting models
· Understand call center basics (occupancy, productive to labor (PTL), shrinkage, attrition, etc.)
· Educate network population on Workflow practices
· Maintain close communication with other support teams and Program Management Teams.
· Be accountable to analyze service level performance at the network level
· Proactively react and/or escalate any blockers or risks to meeting staffing/service levels
· Maintain and analyze all Workflow reporting
· Own the management of capacity to maintain and improve productivity and occupancy levels of the network
· Tactically manage the day to day workflow needs in real-time
· Maintain site shrinkage reporting
· Build and maintain strong relationships with key stakeholders to ensure shared objectives are met
· Represent the site in all staffing and planning calls as appropriate
· Participate in/drive Lean initiatives through Kaizen efforts
· Ensure Workgroup Standardization guidelines are enforced
· Able to execute and own projects to completion
· Able to work in a Multiple Site, Multiple Time zone environment.
· Comfort/experience communicating and influencing across job levels with both internal and external partners


· Must be in good standing with an exemplary attendance and timekeeping pattern
· Must be consistently meeting performance targets in current position
· Must have completed NQF Level 4 or equivalent Qualification
· 1 year experience in scheduling, planning or other components of managing and planning workflow capacity within the Amazon Organization or experience in a leadership role in Amazon or elsewhere.
· Excellent analytical and mathematical skills
· Strong command of Excel and other MS Office programs
· Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement
· Ability to push back, foresee potential issues, and advocate for relentless improvement
· Ability to easily deal with ambiguity
· Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change
· Ability to make independent, sound decisions that affect the experience of thousands of Amazon customers and hundreds of CS associates all over the globe
· Ability to communicate effectively in English (verbally and written)

BA or BS degree in business or a related field is preferred
SQL knowledge (Mysql, TSQL, Oracle)
Have previous experience using different forecasting models.

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
11 months ago
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