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Application Engineer, Alexa Excellence | Amazon | Chennai

Amazon

Category : IT Jobs
Education : BSc , B.E / B.TECH
Types : Full-Time
Experience : 4 Yrs Above
Salary ₹Not Disclosed
Post Date: 09-Dec-2021
Start Date Apply: 09-Dec-2021
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification Pay
Application Engineer, Alexa Excellence N/AA degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
as per norms
Responsibilities:

• Be a technology evangelist and use your deep knowledge to solve business problems
• Reduce mean time to resolution for all incident types
• Design and/or build world class listening systems
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation, design new standard operating procedures
• Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
• Automate tasks through creation and maintenance of scripts and tools
• Respond to and complete customer requests within SLA via a trouble ticketing system
• Take part in a “follow the sun” rotation split between Seattle and Chennai sites, including weekends and holidays
• Mentor peers in your areas of technical and operational strength
• Participate in the interviewing process

Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.

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11 months ago
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