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Associate | Wipro 2022 | Pune

Wipro Information technology

Category : IT Jobs
Education : Any graduate
Types : Full-Time
Salary ₹Not Disclosed
Post Date: 21-Apr-2022
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification
Associate | Wipro 2022 |  Pune NAAny Graduate
Roles & Responsibilities:
  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
1 month ago
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