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AWS Technical Customer Service Team Manager / Amazon 2023 / IND, KA, Bangalore

Amazon

Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
AWS Technical Customer Service Team ManagerGraduateas per norms

BASIC QUALIFICATIONS
Bachelor’s degree preferred such as Computer Science, Science, Commerce, and Business.
6 - 9 years of overall experience
3 - 5 years of supervisory exposure in managing a team size of 10-20 associates. 3+ Years’ experience with Customer service would be an added advantage
Experience taking ownership and driving resolution on escalated customer issues
Ability to summarize technical information and guidance into training and reference material that is used by large numbers of contact center agents
Advanced computer skills using a variety of programs are highly desired
Experience in performance management of a team of 8-10 employees.

PREFERRED QUALIFICATIONS
Master’s degree
Demonstrated project management experience
Ability to function in an ambiguous, fast-paced work environment
Experience with AWS technologies
Proven familiarity with general principles of workforce in a customer contact center environment
A drive to dig into the details of a system or process to solve customer problems


Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
7 months ago
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