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Capacity Planning amazon 2023 | bengaluru


Education : B.E / B.TECH
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Graduateas per norms

5+ years of experience in Contact Center Workforce Management
• Experience of Capacity Planning and Scheduling for channels like Phone, Chat, SMS and Email.
• Hands on experience of building Capacity models on Microsoft Excel.
• Knowledge of Erlang functions.
• Knowledge of tools like, CMS Avaya, IEX, aspect, e-WFM
• Advance knowledge of Microsoft Excel. VBA will be an added advantage.
• Ability to navigate successfully in a dynamic, fast-paced environment.
• Excellent communication and interpersonal skills.
• Comfortable with 5 days of work from office. No work-from-home options.

Knowledge of Six Sigma/Lean Processes
• Proficient in SQL
• Statistical programming experience using R or Python
• Working knowledge of statistical modeling tools used in forecasting
• Experience extracting and transforming complex data sets (ETL administration)
• Experience in developing reports and dashboards using OBIEE, Tableau or other reporting platforms.

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

1 year ago
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