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CIS Service Desk | Capgemini Off Campus Drive | Kolkata/Bangalore

Capgemini

Education : Any graduate
Types : Fresher
Salary ₹275000
Last Date Apply: 25-Mar-2022
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
CIS Service DeskN/AN/AAny Degree(3 years)INR 275,000.00 per Annum
Dates to Consider:
Last date for Appling Online: 25-03-2022

Desired Candidate Profile:
Should be graduating in 2022
Should have 55% and above in Graduation (till 4 semesters or 2 years)
Qualification – Any 3-year Graduate – BCA, All Streams allowed for BSc.
The 1-year gap is allowed after educational milestones e.g. SSC and HSC
Candidates must be open to relocate to any location and work night shifts
Candidates must be available to join immediately
The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
Should be open to signing Service Level Agreement

Job Description:
Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice based phone service
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution
Clarify customer requirements probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy

Please Note –
Only shortlisted candidates will be invited for the assessment/selection process
Selection process will be done in virtual mode
Candidates will be responsible for arranging the required infrastructure for appearing for the selection process which will be conducted online

Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
3 months ago
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