BASIC QUALIFICATIONS

8+ years experience in operations management

3+ years of people management experience.

Experience interpreting data to make business recommendations

A passion for books and reading

A proven ability to hire and develop high-performing people.

Exceptional written communication

Experience handling urgent escalations and mobilizing a team to resolve

A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as business analysis and process engineering and scaling with software/automation

Ability to speak to performance metrics (how, when, who).

Prior experience in process improvement

Project Management experience

Comfortable with a fast-paced environment and all aspects of change management.

Experience leading and motivating a diverse and global workforce.

Proven experience dealing with metrics, handling KPIs, and interacting with excel, dashboards, etc.

PREFERRED QUALIFICATIONS

2-3 years of Management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions to operational issues.

Experience automating a complex process.

Experience working in startup and internet technologies.

Demonstrated history of developing employees to take on higher levels of responsibility.

Ability to work with technical and non-technical business owners to get things done; developing functional requirements to create new tools or refine existing ones, with a focus on transaction automation.

Ability to construct data-driven analyses of new problem spaces.

Ability to develop business cases with policy and/or implementation recommendations to handle new risks, including scaling with software.

Strong technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.

Strong organizational planning/development and business judgment.

Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement

A creative and analytical mind that thrives in a data-driven environment

Green Belt Certified or equivalent ACES certification

Experience across the domain of Risk Management & Fraud

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