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**CS Team Manager / Amazon 2023 / IND, TS, Hyderabad

Amazon

Types : Fresher
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
**CS Team ManagerGraduateas per norms

BASIC QUALIFICATIONS
Bachelor’s degree with at least 4+ years of post-graduation experience
Knowledge & Skills Required
- Demonstrated ability to build, develop and handle a group of people
- Ability to support Business and provide solutions to customer pain points
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments
- Ability to make administrative and procedural decisions
- Demonstrated ability to handle reporting and analysis
- Demonstrated passion for delivering a positive customer experience, and maintaining composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Can adapt well to changing circumstances and strategy
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Fluent English skills are required for this role
- Experience in Contact Center Operations (Customer Service, Sales, or Collections)
- Strong in data manipulation and analysis
- Preferred Project Management & knowledge of Six Sigma/Lean Processes


PREFERRED QUALIFICATIONS
• Bachelor’s degree, MBA is a plus
• 3 plus years experience with Customer service would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" workday
• Applicant needs to be in a People Management role

Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
8 months ago
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