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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| **CS Team Manager | Graduate | as per norms |
BASIC QUALIFICATIONS
Bachelor’s degree with at least 4+ years of post-graduation experience
Knowledge & Skills Required
- Demonstrated ability to build, develop and handle a group of people
- Ability to support Business and provide solutions to customer pain points
- Ability to handle complex and ambiguous scenarios
- Ability to organize, prioritize and schedule work assignments
- Ability to make administrative and procedural decisions
- Demonstrated ability to handle reporting and analysis
- Demonstrated passion for delivering a positive customer experience, and maintaining composure in difficult situations
- Ability to effectively and efficiently complete difficult goals or assignments
- Can adapt well to changing circumstances and strategy
- Strong interpersonal and communication skills
- Confident in using Microsoft Package (especially Excel)
- Fluent English skills are required for this role
- Experience in Contact Center Operations (Customer Service, Sales, or Collections)
- Strong in data manipulation and analysis
- Preferred Project Management & knowledge of Six Sigma/Lean Processes
PREFERRED QUALIFICATIONS
• Bachelor’s degree, MBA is a plus
• 3 plus years experience with Customer service would be an added advantage
• Advanced computer skills using a variety of programs highly desired
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" workday
• Applicant needs to be in a People Management role
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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