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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| Customer Service Associate - Language Specialist | Graduate | as per norms |
BASIC QUALIFICATIONS
Should be willing to work from the office as VCC is not available.
B2 certification in French.
Must be fluent in French and English in written and verbal communication
Process and respond to phone calls and emails received from publishers.
Experience in a technical support process, especially for web-enabled software products or services is highly preferred.
Excellent verbal communication skills are required in both English and French. Must be able to interact with an external party like customers and suppliers comfortably
Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response
Basic familiarity with web technologies and HTML is highly desirable
Strong analytical skills are required. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner.
PREFERRED QUALIFICATIONS
Additional computer skills certifications in web technologies are preferable.
Experience in a technical support process, especially for web-enabled software products or services is highly preferred.
Experience in email customer service.
Excellent verbal communication skills are required. Must be able to interact with external parties like customers and suppliers comfortably.
Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response.
Basic familiarity with web technologies and HTML is highly desirable.
Strong analytical skills are required. Must be able to understand problems that vendors are facing, categorize, document, and decide on a course of action on when and to whom to escalate.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner.
College graduates preferred, not mandatory.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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