Dates to Consider:

Detailed Eligibility:

Qualification/ Degree: Any Graduate

Eligibility Criteria: B.Tech (excluding Mechanical branch), MBA, BBA, BMC, BCA, BA, BCom, BSc, BJMC, BHM excluding LLB, Pharmacy –

2021/ 2022 Pass outs with max 9 months experience

Batch/ Passing Out Year: 2021-2022 Passouts

Location: Gurgaon (Delhi NCR)

Shift Timings: 24*7 rotational shifts (East Coast – US Shifts)

Position Duties:

Support clients over the phone and email by answering their product questions and offering technical assistance

Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine

Gather client requirements for future releases of the product

Create and maintain all product documentation

Implement and manage the online portion of client events as and when needed

Gather client requirements and implement them in Cvent’s event management software

Communicate with the client and review the initial implementation with them and make required changes

Provide suggestions to the client to improve the overall result of the implementation and help a client meet their goals

Document all communication with the client in Cvent’s CRM software

Candidate Requirements:

Excellent communication skills (verbal and written)

Graduate/Undergraduate (0-1 years experience) with strong analytical and logical skills

Experience in US Customer Service is an added advantage

Preference would be given to candidates who have prior experience of having traveled, studied, or worked abroad

Strong business acumen, ethics, and high integrity

High comfort level in using online software products

Must be articulate, organized, detail-oriented, and can multi-task

Quick learner, with a positive attitude and ability to work well within a team

Salary Offered :

MBA and B.Tech -INR 6,53,000 annually (Total CTC )

B.Com/BBA/BCA – INR 5,50,000 annually (Total CTC)

Training and Service Agreement :

Service agreement of 2.5 years against a breach clause of 2.8 lacs

Training Period: 6 months

Interview Process :

The interview process would be conducted in 2 days

1st day: 4 Tests (English Test, Versant Test & Product Test)

2nd day: 2 rounds of Interviews

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