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Digital & Device Technical Support – Delhi, India | Amazon 2022 | IND, UP, Noida

Amazon

Education : B.E / B.TECH
Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Digital & Device Technical Support – Delhi, India
N/AN/AGraduateas per norms
Dates to Consider:
Last date for Applying Online: ASAP


Knowledge & Skills Required
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays, and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
 
Technical Aptitude:
Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
Basic awareness about Amazon’s Devices and Digital Services (Subscriptions)
Awareness of the latest trends and developments in the technology industry
Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers' issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
 
Problem Solving Skills:
Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action-oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet the business needs
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS
Qualifications required
 The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.


Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 month ago
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