Dates to Consider:

Knowledge & Skills Required

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays, and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies

In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)

Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )

Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting

Basic awareness about Amazon’s Devices and Digital Services (Subscriptions)

Awareness of the latest trends and developments in the technology industry

Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills – ability to clearly understand and state the issues customers present

Ability to concentrate – follow customers' issues without distraction to resolution

Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Problem Solving Skills:

Effective problem-solving skills including decision making, time management, and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action-oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet the business needs

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

BASIC QUALIFICATIONS

Qualifications required

 The minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Apply Mode:

How To Apply: