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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| Executive Inquiry Leader, ECR VP Inquiries (VPI) team | N/A | N/A | Graduate | as per norms |
*BASIC QUALIFICATIONS
1. Bachelor's Degree (Any Stream) or advanced college education.
2. Fluency in the English language. Proficient in written and verbal communication and possess the confidence to engage with senior leadership in a time-efficient manner.
3. Minimum of 4 years experience in customer service, operations management or escalations management.
4. Minimum of 4 years experience in project management.
5. Detail-oriented, analytical, proactive approach to problem-solving and identification.
6. Ability to translate technical jargon into everyday language and write executive summaries for senior leaders.
7. Ability to understand metrics, devise metrics to measure performance, and drive improvement.
8. Strong interpersonal skills and ability to influence without authority on shared goals.
9. Working knowledge of MS Excel and MS Word.
10. Strongly advocate for customer experience by challenging the status quo and pursuing opportunities for reducing customer effort.
11. Self-directed worker and Ability to thrive in an ambiguous and fast-paced work environment.
12. Proven experience in solving problems and creating a sustainable framework in an ambiguous and fast-paced work environment.
PREFERRED QUALIFICATIONS
1. Strong writing skills
2. Problem-Solving skills
3. Project and Program management experience
4. Experience with MS Excel, MS Word
5. Six Sigma Certification (not mandatory)
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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