Dates to Consider:

Responsibilities include:

• Support for sellers to be onboarded on our e-Invoicing tool.

• Support Selling Partner Service and TRMS on Compliance related tickets and Seller-FC registration issues.

• Monitoring Government Compliance & Auditing Central (Internal Portal) to identify the failed IRN generation/stuck transactions and support sellers to fix these issues

• Managing Seller Communication on compliant invoices, FC closures, FC launches, GST cancellations, and other program updates.

• Assist with investigation and drive resolutions for high-impacting FBA Merchant and Customer Issues.

• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Selling Partner Support (SPS) associate, Customer Service (CS) associates, and TRMS.

Key job responsibilities

Amazon. in's Fulfillment by Amazon (FBA) team is seeking a Superstar Investigation specialists to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process, and design that span the entire company. Come help build a world-class product with Amazon. in's customer-centric focus applied to the Merchant experience.

Responsibilities include:

• Support for sellers to be onboarded on our e-Invoicing tool.

• Support Selling Partner Service and TRMS on Compliance related tickets and Seller-FC registration issues.

• Monitoring Government Compliance & Auditing Central (Internal Portal) to identify the failed IRN generation/stuck transactions and support sellers to fix these issues

• Managing Seller Communication on compliant invoices, FC closures, FC launches, GST cancellations, and other program updates.

• Assist with investigation and drive resolutions for high-impacting FBA Merchant and Customer Issues.

• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Selling Partner Support (SPS) associate, Customer Service (CS) associates, and TRMS.

BASIC QUALIFICATIONS

· Exceptional analytical and data gathering skills.

· Experience problem solving, including the ability to recognize non-obvious patterns

· Experience with fraud or risk investigations

· Experience prioritizing multiple tasks of competing priority with the ability to meet deadlines

· Ability to maintain high levels of confidentiality and data security standards

· A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.

· A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.

· Clear oral and written communication skills.

· Experience with Microsoft Office, including Outlook, Word, and Excel

· Willing to work overtime and weekend.

· Ability to deliver results and perform at a high bar.

PREFERRED QUALIFICATIONS

· Knowledge of FBA is a plus

· Experience in seller compliances and Tax is a bonus

· Experience in either Investigations/ Payments or Finance domain is preferred

· Demonstrated positive, results-oriented attitude

· Excellent team player capable of learning and sharing knowledge in a team environment

· Basic knowledge and experience using SQL is a bonus

Apply Mode:

How To Apply: