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Customer Service Associate (Non-Voice) | FIS Off Campus Drive 2023 | Gurgaon

Fintech Company

Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Customer Service Associate (Non-Voice)B.E/B.Tech/Any Degreeas per norms
Detailed Eligibility:
Educational Qualification: Any Graduate / Under Graduate
Year of Graduation: 2021 & 2022 batch
Mode of Study: ONLY Full-Time
Academic Percentage: Minimum 60% or 6.5 CGPA throughout academics
Backlogs: No active backlogs during registration

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ready to work in rotational shift (24×7)

Job Description:
Troubleshoots customer problems identify the root cause of the problem and use tools and resources appropriately to determine how to resolve customer problems
Provide customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
Tracks and documents inbound support requests and ensure proper notation of customer problems or issues
Meets standards of the job, such as quality standards, adherence to schedule, and average handle time
May provide guidance and/or mentoring to less experienced associates

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 year ago
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