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Customer Service Representative-IBM Kyndryl Off Campus Drive 2023 | Gurgaon

International Business Machines Corporation

Types : Fresher
Salary ₹Not Disclosed
Job Description :
Vacancies & Eligibility Criteria:
Post Vacancy Age Qualification Pay
Customer Service Representative-Service DeskB.E/ B.Tech/Any Degreeas per norms

Detailed Eligibility:
Educational Qualification:
Bachelor’s Degree
Preferred Technical and Professional Experience
Basic experience in Technical Support Level 1.
Required Technical and Professional Expertise
Candidate should have 0 to 2 Years of experience.
Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results.
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience in successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts.
Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunities and implement process improvements Ability to empathize and work with customers in real-time to resolve issues.

Your Role and Responsibilities
Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem-handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry, and/or service skills to identify problems that may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Working In Night shifts.

How to Apply for IBM Kyndryl Off Campus Drive 2023?
All interested and eligible candidates can register for this drive online by the following link ASAP.

Important Link
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Apply Online Click Here
11 months ago
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