Dates to Consider:

Educational Qualification:

BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.

65% or 6.5 CGPA above are eligible to apply.

All subjects will be considered including elective/optional subjects

No current Backlogs

Roles & Responsibilities : 

Roles :

As Technical Engineer, you are responsible to support problems and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications, or network systems.

These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides an opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort. We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.

Responsibilities :

Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.

Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.

Providing remote Infrastructure support delivery and performing problem cause analysis.

Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.

Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

Anticipating customer needs and effectively addressing concerns related to their issue or resolution.

Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise : 

Fundamentals of IT

Basic Concepts in Networking, Windows, Linux, Unix, and other OS

Basic Knowledge of concepts about databases

Basic Knowledge of Z/Os and Operations Monitoring

Fundamentals of SAN, Back-up, and Restore Technology

Fundamentals of Cloud and Cloud Computing

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