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Associate – Technical Engineer |IBM Kyndryl Off Campus Drive 2022 | Across India

International Business Machines Corporation

Types : Fresher
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Associate – Technical EngineerN/AN/AB.E/ B.Tech/ M.E/ MTech/ B.Sc/ M.Sc/ BCA/ MCA/ Diplomaas per norms
Dates to Consider:
Last date for Applyig Online : ASAP

Detailed Eligibility:
Educational Qualification:
BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
65% or 6.5 CGPA above are eligible to apply.
All subjects will be considered including elective/optional subjects
No current Backlogs

Roles & Responsibilities : 
Roles :
As Technical Engineer, you are responsible to support problems and changing tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications, or network systems.
These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort. We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.

Responsibilities :
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers.
Providing remote Infrastructure support delivery and performing problem cause analysis.
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
Acting as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise : 
Fundamentals of IT
Basic Concepts in Networking, Windows, Linux, Unix, and other OS
Basic Knowledge of concepts about databases
Basic Knowledge of Z/Os and Operations Monitoring
Fundamentals of SAN, Back-up, and Restore Technology
Fundamentals of Cloud and Cloud Computing

Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Notification Click Here
1 month ago
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