BASIC QUALIFICATIONS

Bachelor's degree

5+ years in Global Incident Management

5+ years of Problem Management experience

5+ years’ experience in a network-focused hands-on technical role working with IP routing protocols/technologies and platforms in large-scale data center and/or WAN network environments.

Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root causes, and driving tasks to remove future risks.

Experience communicating cross-functionally and across all management levels.

Experience with project management

Good Exposure to ticketing tools and integration

Technical experience in one or more IT-related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management

Detail-oriented, with excellent analytical skills, and a strong team player who works well with immediate and extended teams, and consistently puts the team above oneself.

Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments.

PREFERRED QUALIFICATIONS

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or technical discipline

High Degree of ownership in all matters within IT infrastructure and root cause analysis

Experience in high-severity triage, escalations and issue management

Experience in Ticketing tools and its functions

Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.

Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper.

Some experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically, Python, Perl, or Shell.

Demonstrated problem-solving ability

Superior technical aptitude

Proven ability to manage complex tasks

Strong analytical skills

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