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Incident Manager - IT Services, IT Services / Amazon 2023/ IND, KA, Bangalore

Amazon

Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Incident Manager - IT Services, IT ServicesGraduateas per norms
BASIC QUALIFICATIONS
- 7+ years of Incident Management experience triaging large-scale enterprise system outages
- 3+ years’ experience with Change Management
- Manage multiple enterprise system issues impacting corporate site offices
- Intermediate skills with BI tools and data analysis
- Independently identifies and implements process improvements geared toward improving the user experience or organizational efficiencies
- Experience in systems and network administration
- Strong written and verbal communication skills
- Strong interpersonal and customer service skills
- Broad working knowledge of IT infrastructure
- Strong analytical and project management skills
- Ability to work nontraditional work schedules including weekends
- Ability to manage competing priorities and operate under pressure
- Ability to adjust the schedule based on business needs. Including weekends and PM shifts and this role will be mostly supporting the Europe, the Middle East, and Africa time zones.
- Ability to travel up to 10%

PREFERRED QUALIFICATIONS
- Bachelor’s degree in computer science, information systems or equivalent work experience
- 7+ years of IT Support experience triaging large-scale enterprise environment
- 5+ years experience with Change/Problem Management
- ITIL Foundations certification or experience
- Experience in systems and network administration
- Advanced skills working with operational support and escalation tools (ServiceNow, Remedy, etc)
- Advanced skills with BI tools and data analysis
- Experience with any coding language (Python, Powershell, JavaScript)
- Experience with AWS services (Secrets Manager, Lamda, SNS/SQS, Aurora, RedShift)
- Experience with coding processes (Code Review, GitHub, packaging, pipelines)


Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
6 months ago
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