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Incident Manager, ITS Incident Management Team | 2022 | Amazon | IN, KA, Bangalo

Amazon

Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Incident Manager, ITS Incident Management TeamGraduateas per norms

BASIC QUALIFICATIONS
7+ years of IT Support experience triaging large-scale enterprise environments
3+ years experience with Change Management
Manage multiple enterprise system issues, including corporate sites with significant impact
Intermediate skills with BI tools and data analysis
Serve as leader and point of contact for escalated contact resolution of a business-impacting or sensitive nature
Independently identifies and implements process improvements geared toward improving the user experience or organizational efficiencies
Experience in systems and network administration · Broad understanding of Incident and Problem Management - Strong written and verbal communication skills
Strong interpersonal and customer service skills
Broad working knowledge of IT infrastructure
Strong analytical and project management skills
Ability to work nontraditional work schedules including weekends
Ability to manage competing priorities and operate under pressure
Ability to adjust the schedule based on business need
Ability to travel up to 10%

PREFERRED QUALIFICATIONS
Bachelor’s degree in Computer Science or equivalent work experience
7+ years of IT Support experience triaging large-scale enterprise environment
5+ years experience with Change Management
ITIL Foundations Certification
Experience in systems and network administration
Advanced skills working with Excel, Word, Visio, and PowerPoint
Advanced skills working with trouble ticketing or escalation tools (Remedy, etc)
Advanced skills with BI tools and data analysis
Experience with any coding language (Python, Powershell, JavaScript)
Experience with AWS services (Secrets Manager, Lamda, SNS/SQS, Aurora, RedShift)
Experience with coding processes (Code Review, GitHub, packaging, pipelines

Apply Mode:
Online/

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 year ago
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