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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| KDP Support Analyst | Graduate | as per norms |
BASIC QUALIFICATIONS
Excellent written and verbal communication skills are required.
Process and respond to phone calls and emails received from publishers.
Work on developing personalized responses for publisher questions.
Must be able to interact with external parties like customers and suppliers comfortably.
Investigate payment concerns brought up by customers.
Route payment concerns to Accounts Payable.
Reprocess stuck books through the system.
Route issues and bugs that need engineering expertise to the development teams.
Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
Maintain and improve a knowledge base with unique vendor requests and their solutions.
Work with the customer service manager in documenting process flows.
Should be willing to work in night shifts and over the weekends.
-Should be willing to manage all skills (3 skills) and channels (email, chat and phone) within the business
-Should be willing to do Overtime whenever the business needs to support volume
-The selected candidate should be working from office at HYD
PREFERRED QUALIFICATIONS
Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Strong analytical skills are required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner.
College graduates.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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