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KDP Support Analyst | Amazon 2022 | IN, TS, Hyderabad


Education : B.E / B.TECH
Types : Fresher
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
KDP Support AnalystN/AN/AGraduateas per norms
Dates to Consider:
Last date for final submission of Application: ASAP

This is a job based out of Hyderabad and the candidate should be willing to work from the office on a few days or all days of the week.
If selected, during the period of process training and ramp period (2 months), the candidate is expected to work from office on all days of the week.
The days the candidate is working from home, they should have a stable internet connection with speed of at least 10mbps.
Excellent written and verbal communication skills required.
Process and respond to phone calls, live chats and emails received from publishers.
Work on developing personalized responses for publisher questions.
Must be able to interact with external stakeholders like customers and suppliers comfortably.
Investigate payment concerns brought up by customers.
Route payment concerns to Accounts Payable.
Reprocess stuck books through the system.
Route issues and bugs that need engineering expertise to the development teams.
Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
Maintain and improve a knowledge base with unique vendor requests and their solutions.
Work with customer service manager in documenting process flows.
Should be willing to work in night shifts and over the weekends.

Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Strong analytical skills are required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner.
College graduates.

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 year ago
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