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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| Manager II, SEP WFM | Graduate | as per norms |
BASIC QUALIFICATIONS
Experience in people management
3+ years of experience working cross-functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience in program or project management
Bachelor’s degree.
5+ years’ experience in Contact Center Workforce Management position required.
2+ Years of experience in people management.
Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments.
Excellent analytical and mathematical skills.
Excellent written and verbal communication skills are required to interface effectively with staff, management, and various other internal and external customers.
Ability to build and leverage relationships with senior leadership to effectively drive change on major, complex and long lasting initiatives.
Fosters a positive team environment and collaboration within the site.
PREFERRED QUALIFICATIONS
Degree in statistics, applied mathematics, computer science, engineering, or closely related concentrations
Proven working knowledge of Six Sigma tools and Lean techniques
Proficiency with at least one of these scripting languages: Perl / Ruby/shell script
Has program management expertise
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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