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Customer Care Associate | Medplus Off Campus Drive 2022 | Hyderabad

MedPlus

Category : IT Jobs
Types : Full-Time
Salary ₹240000
Job Description :

Job Location: Hyderabad

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Customer Care Associate50N/AAny DegreeRs 2.4 LPA
Dates to Consider:
Last date for Appling Online : 19-02-2022

Venue Location: Bhubaneswar, Hyderabad, Nagpur, Vijayawada, Vishakapatnam

Detailed Eligibility:
Any Fresh Graduation in any Field. Must be ready to work in shifts between 6:30 hrs to 23:30 hrs & rotational weekly Offs and possess good English communication skills. Proficiency in any one additional regional language like Tamil, Kannada, Marathi, Bengali, Telugu & Odiya would be an added advantage. Very Good communication skills is mandated in this role.

Compensation Details:
CTC of Rs 2.4 Lakhs per annum.
In addition to the above CTC, at the end of 2 years, the employees will get a retention bonus of Rs 50,000.
At the end of each subsequent year (starting from the 3rd year onwards), employees will get a retention bonus of Rs 25,000 per annum.
All selected candidates will be eligible for annual performance appraisal leading to suitable salary increments from the end of 1st year onwards.
Hostel Accommodation will be provided for Non-Locals.
There will be a service agreement of 2 years with the company.

Responsibilities:
Answering the customer queries professionally by following the set standards & call ethics and providing all the required information & solutions for the problems that they are facing with purchased products or services.
Route the customer’s calls to the appropriate departments for further assistance and escalate the important calls where the customer’s query needs senior assistance.
Entering the call and customer information in the appropriate forms and databases & preparing the call logs by capturing all the important information about the attended call.

Application & Evaluation Process:
The date of the Written Test is 19-Feb-22.
Based on the applications received, candidates will be shortlisted for the written test and they will be informed via email/SMS latest by 17-Feb-22.
Shortlisted candidates based on their performance in the exam will need to attend the final personal interview round, on the same day of the examination. The details will be announced at the Exam Venue.
The written test will comprise multiple-choice questions covering Quantitative aptitude, Logical Reasoning, and Reading comprehension.
Candidates must bring their resume and any govt issued photo id proof (Aadhaar / Passport / PAN/ Driving license etc)for appearing for the exam.
Based on the performance in the exam, shortlisted candidates will be called for the final personal interview round as follows:
Hyderabad: Final interview will be conducted on the same day after the written test.
Bhubaneswar, Nagpur, Visakhapatnam, Vijayawada: Post-written test, shortlisted candidates will receive an Online interview schedule within 48 hours.

Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
4 months ago
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