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Job Description :
Vacancies & Eligibility Criteria:
| Post | Age | Qualification |
|---|---|---|
| Nodal Contact & Grievance Officer | Whatsapp 2022 | New Delhi & Gurgaon | NA | Any Graduate |
Roles & Responsibilities:
- Overseeing 24/7 coordination with law enforcement agencies while working with internal teams to respond to legal requests/requisitions.
- Maintaining high standards of judgement while handling numerous time-sensitive escalations with competing priorities.
- Ensuring that law enforcement and regulatory requests/requisitions are acknowledged, reviewed and handled pursuant to applicable law and WhatsApp’s policies.
- Acknowledging, redressal and disposing of user complaints within legally stipulated time-lines.
- Providing regular feedback to internal teams regarding the company’s law enforcement operations in India, areas of concern for those agencies, and cybercrime trends and issues.
- Coordinate with cross-functional teams to ensure timely processing of user complaints in accordance with WhatsApp’s internal policies and applicable law.
- Advise cross-functional teams on matters of user grievances, redressal program, and process improvements to improve user experience and internal efficiencies.
- Collaborate with relevant teams to support response to government inquiries related to user grievances.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
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