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Nodal Contact & Grievance Officer | Whatsapp 2022 | New Delhi & Gurgaon

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Category : IT Jobs
Education : Any graduate
Types : Full-Time
Experience : 10 Yrs Above
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification
Nodal Contact & Grievance Officer | Whatsapp 2022 | New Delhi & Gurgaon NAAny Graduate
Roles & Responsibilities:
  • Overseeing 24/7 coordination with law enforcement agencies while working with internal teams to respond to legal requests/requisitions.
  • Maintaining high standards of judgement while handling numerous time-sensitive escalations with competing priorities.
  • Ensuring that law enforcement and regulatory requests/requisitions are acknowledged, reviewed and handled pursuant to applicable law and WhatsApp’s policies.
  • Acknowledging, redressal and disposing of user complaints within legally stipulated time-lines.
  • Providing regular feedback to internal teams regarding the company’s law enforcement operations in India, areas of concern for those agencies, and cybercrime trends and issues.
  • Coordinate with cross-functional teams to ensure timely processing of user complaints in accordance with WhatsApp’s internal policies and applicable law.
  • Advise cross-functional teams on matters of user grievances, redressal program, and process improvements to improve user experience and internal efficiencies.
  • Collaborate with relevant teams to support response to government inquiries related to user grievances.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
2 months ago
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