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Program Manager, Advocacy Operations | Amazon | Hyderabad

Amazon

Category : IT Jobs
Education : MBA , B.E / B.TECH
Types : Full-Time
Salary ₹Not Disclosed
Post Date: 24-Nov-2021
Start Date Apply: 24-Nov-2021
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification Pay
Program Manager, Advocacy Operations NABachelor’s Degree in Supply Chain, Transportation, Logistics, or Engineering and 2+ years of relevant experience
as per norms
Responsibilities:
· Proactively monitor DP metrics, business needs and quality in order to identify and prevent potential issues that hamper Driver Experience.
· Develop programs, Own KPIs and performance improvement initiatives.
· Continual, tactical communication with Stakeholders (WW Business, Marketing, Legal, Station Ops, Central Ops).
· Ability to pull data and to perform ad hoc reporting and analysis as needed.
· Develop performance metrics to assist with driving business results.
· Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency.
· Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
· Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers during shift changes as needed throughout the activity cycle and during daily/weekly reviews.
· People Management (leadership, stakeholder management, team management, floor control and retention)
· Formulate, Implement, track career path & Individual Development Plans of each member in the team
· Metrics Management through regular reviews and delivering specific metric goals against targets
· Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team
· Manage the team and ensure high service delivery and execution

Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.

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