DESCRIPTION

Amazon Global Store (Translational Services) is looking for a seasoned Senior Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems. Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers that includes:

1. Build solutions that reach customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies

2. Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining

3. Drive customer experience technology for supporting customers all over the world.

4. Work closely with the business to figure out innovative solutions to help improve the customer experience.

Key job responsibilities

This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:

1. Provide first level of support for handling tickets, operational issues from production services

2. Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.

3. Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.

4. Read and understand complex application code and make code fixes to resolve support issues

5. Software deployment support in staging and production environments.

6. Develop tools and automate manual operational tasks and easy maintenance of our services.

7. Build monitoring metrics dashboard, and report System health and Support status metrics.

8. Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience

- Experience troubleshooting and debugging technical systems

- Experience in Unix

- Experience scripting in modern program languages

- Experience in agile/scrum or related collaborative workflow

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications

- Knowledge of UNIX/Linux operating system

- Experience analyzing and troubleshooting RESTful web API callsDescription

What are we looking for?

We are looking to hire an experienced Sales Coordinator to join. As a Sales coordinator, you will be reporting to the business head and assisting with various Sales and Admin duties from Backend. This includes data management includes customers and vendors, data analysis, and administrative duties.

Responsibilities

Supporting the sales team in attaining sales targets.

Preparing monthly, weekly or daily sales analysis as instructed by the Director of Sales.

Collecting, analyzing, evaluating and accounting program information in order to increase productivity of sales.

Providing sales and administrative support through various office duties such as answering the phone, making calls to vendors, managing calendars, scheduling site visits, etc.

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.

Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates.

Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

Maintains files systems and database of sales records.

Gathering and Reporting  data through mail communication.

Performing basic admin duties including printing, sending emails, and ordering office supplies.

Assisting and coordinating with the sales team.

Processing company receipts, invoices, and bills.

Skills

Purchase Executive

Sales Coordinator

Sales/Pre-Sales Executive

Additional Skills

Post Sales, Sales operations