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Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay | |
|---|---|---|---|---|---|
| SDS Operations Manager | N/A | N/A | Graduate | as per norms |
Dates to Consider:
Last date for final submission of Application: ASAP
Basic Qualifications
Graduate with at least 12 years of post-qualification experience
12+ years of relevant experience managing customer service associates in the range of 400-500
Direct experience in Contact Center Operations (Customer Service, Technical Support, Sales, or Collections)
Strong oral (speaking, listening, interpretation) and written communication skills.
Able to work in an ambiguous, internet-speed environment.
Absolute passion for ensuring a great customer experience with every contact.
A record of driving projects to improve support-related processes.
Flexible work schedules (weekends and/or evenings)
Preferred Qualifications:
MBA degree or equivalent experience
He or she will have strong experience with quality engineering, process improvement, and operational excellence.
This leader will be known for his/her ability to communicate vision and drive execution and work seamlessly with both technical teams and business teams.
He or she will have a strong reputation for attracting and developing the best talent.
This leader will have the intellectual capacity to look at a wide array of options and identify what truly matters.
He or she will be someone who stays connected to the details of his or her business.
He or she will be an inspiring people manager and adept at quickly growing the organization.
12+ Years of Management Experience
Experience with Last Mile Logistics or Customer Service industry
Master’s degree or MBA from Tier0/1 B schools
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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