BASIC QUALIFICATIONS

Education: Bachelor's Degree in any discipline with 0-10 years of experience.

Excellent written and verbal communication in English.

Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

Candidates willing to work on Phone/chat & emails (concurrent blended profile)

Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)

Should have power back up in case of power shut down. up to the duration of his shift

Weekly Off: Rotational two- consecutive days off (it is a 5-day working week with 2 consecutive days off.

During the first four months (Training & Transition) no unplanned leaves are allowed.

Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

Home environment free from background noise where you can connect to the internet and work on your deliverables.

Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.

Should have access to mobile phones at all times from a reliable provider.

Should have power back up in case of power shut down.

Candidates who are based in Maharashtra only should apply.

PREFERRED QUALIFICATIONS

Experience within a customer service environment is preferred. Desire to expand skills into new areas.

Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

Committed seller advocate, driving process & tool improvements.

Enthusiasm and strong self-motivation.

Strong prioritization and time management skills, with a high degree of flexibility.

Embrace constant change with flexibility and good grace.

Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.

Demonstrates effective communication, composure, and professional attitude

Exemplary performance record, particularly with regard to quality & productivity

Desired skill sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

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