Basic Qualifications:

 • Excellent written and verbal communication. Along with English, this role also requires communicating in Hindi. 

• Demonstrates effective, clear, and professional written and oral communication. 

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

 • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. 

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures. • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. 

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. 

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions. 

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Preferred Qualifications

 Education: Any Graduation (other than BE, BTech, and MBA Freshers)

· Language: English and Hindi · Experience within a customer service environment preferred. Desire to expand skills into new areas. 

· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. 

· Committed seller advocate, driving process & tool improvements. · Enthusiasm and strong self-motivation. 

· Strong prioritization and time management skills, with a high degree of flexibility. 

· Embrace constant change with flexibility and good grace. 

· Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow. · Demonstrates effective communication, composure, and a professional attitude 

· Exemplary performance record, particularly with regard to quality & productivity · Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

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