Solution Architecture & Design

Define and implement scalable, performant ServiceNow solutions that align with business needs.

Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.

Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.

Customize and implement SRE practices for platform and associated products/applications

Technical Leadership & Governance

Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.

Conduct code reviews, technical audits, and system performance optimizations.

Establish governance policies for instance management, upgrades, and platform security.

Platform Development & Customization

Oversee the customization and configuration of ServiceNow applications and modules.

Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint

Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration & Automation

Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.

Optimize workflows and automation using Integration Hub and Orchestration.

Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration & Stakeholder Management

Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.

Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.

-Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance & Upgrades

Manage ServiceNow upgrades, patching, and instance performance monitoring.

Ensure minimal disruption and adherence to ServiceNow’s upgrade best practices.

Stay up to date with new ServiceNow releases and features.

Required Qualifications

18-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.

ServiceNow Expertise: Deep understanding of ServiceNow architecture, data model, and development best practices.

Development Skills: Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.

Integration Knowledge: Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.

Cloud & Security: Understanding of cloud infrastructure, IT security, and compliance frameworks.

Certifications:

ServiceNow Certified Technical Architect (Must have).

ServiceNow Certified System Administrator (CSA),

Certified Implementation Specialist (CIS),

Certified Application Developer (CAD),

Preferred Qualifications

Experience in working in Agile/Scrum environments.

Familiarity with ITIL framework and best practices.

Strong problem-solving, analytical, and communication skills.