Dates to Consider:

Key job responsibilities

As a Program Manager in AWS Support you will:

• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance improvement in a compressed timeframe

• Bring your expertise, problem-solving skills, and creativity to add value to our team

• Unify distributed efforts and own the plan to deliver quality outcomes for our customers

• Work across orgs to ensure we continue marrying internal support capabilities with best-in-class customer experience as new services and features are launched

• Manage programs to continuously improve our organizational efficiency as AWS continues to grow

• Promote the use of Lean and Six Sigma principles

• Provide thought leadership and influence change at all levels of the organization

• Manage projects ensuring on-time delivery of commitments through planning, execution, engagement, documentation, and monitoring of project/program work

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Operations Management, Business, or related field. In lieu of a degree, additional years of hands-on experience may be substituted.

• Lean Six Sigma Black Belt certification

• 4+ years of proven experience in Lean, Six Sigma, Operational Excellence, or other related qualifications.

• Practical knowledge and skill in the use of project management methodologies and tools.

• Excellent written and verbal communication skills, including comfort interfacing with Directors and VPs

• Ability to travel 40%+

PREFERRED QUALIFICATIONS

• Demonstrated experience managing complex projects from requirements definition through the delivery of solutions, including communication of status and results throughout the organization.

• Strong demonstrated knowledge across a broad spectrum of technologies, tools and architecture.

• Expertise in Lean and Six Sigma Management and other Operational Excellence tools

• Experience defining program requirements and using data and metrics to determine improvements

• Experience working with executive leadership on strategic initiatives

• Demonstrated Project Management experience, including managing a project portfolio, driving a timeline to completion, following-up, organizing multiple action plans within multiple functions.

• Demonstrated strong collaborative problem-solving skills evidenced by results in past positions.

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