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SEP WFM Program Manager I | Amazon 2023 | IN, KA, Bangalore


Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
SEP WFM Program Manager IGraduateas per norms

2+ years experience in program or project management
· Bachelor’s degree, high standard of education, or equivalent work experience
· 2+ years of experience in a contact center environment
· 2+ years of previous experience in a Workforce Management
· Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
· Ability to produce clear and concise verbal/written communication and data presentation (e.g., functional requirements, project/program requirements, and roadmap, etc.)
· Handles multiple competing priorities in a fast-paced, deadline-driven environment
· Reporting analytic system skills needed (e.g., Excel, Tableau, SQL, Power BI, etc.)
· Capable of understanding business needs and translating them into tools and services
· Demonstrate effective time management skills
· Ability to work in a cross-functional global environment
· Highly innovative, flexible, and self-directed

· Minimum of 4 years of Program/Project management experience with a Program Management Qualification (Lean, Agile, Etc).
· Strong stakeholder management skills, including communication and interpersonal skills.
· Extremely comfortable with dealing with ambiguity and managing multiple priorities.
· High capability for data mining, problem-solving and analytical work, including the ability to interpret and draw conclusions from data.
· Advanced Microsoft Office skills, particularly Excel and analytical platforms
· Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data
· Experience working with distributed teams, often in different countries
· Industry experience in the support and services industries, which includes supporting and leading contact routing / ACD systems.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Strong quantitative data analysis and critical thinking skills
· Contact center industry knowledge gained from roles within complex fast-paced multi-skilled & multi-site environments.
· Excellent written/verbal communication, presentation, listening, and decision-making skills.
· Some programming experience is a plus to automate tools whenever appropriate.

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 year ago
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