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Service Desk Technical Analyst | CGI Off Campus Drive 2022 | Bangalore

CGI Group inc

Category : IT Jobs
Education : Any graduate
Types : Fresher
Salary ₹Not Disclosed
Job Description :

Last date : ASAP

Vacancies & Eligibility Criteria:
Post Vacancy Age Qualification Pay
Service Desk Technical AnalystN/AN/AAny GraduateBest In Industry
Detailed Eligibility:
Required qualifications to be successful in this role (graduation is must)
Any UG/PG degree.
Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax.
Knowledge of how to use computer and basic awareness of Microsoft tools like word, excel etc.
Willingness to work in a 24*7 environment on rotational shifts.
Ability to think clearly, analyze the problem and take necessary steps to fix the issue

Communication (Oral/Written)
Customer Service & Support
Problem Solving/Decision Making

Duties and responsibilities:
Respond to requests for technical assistance by following prescribed procedures.
Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related issues.
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Assign unresolved tickets to the appropriate support team.
Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
Identify and escalate tickets requiring urgent attention and action.
Stay current with system information, changes and updates.
Adhere to work schedules, attendance and leave policies.

Apply Mode:
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 year ago
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