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Sr. Workforce Scheduler - Central Support Teams, 7312 - Staging | IN, KA, Bangal

Amazon

Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Sr. Workforce Scheduler - Central Support Teams, 7312 - StagingGraduateas per norms
BASIC QUALIFICATIONS
Hiring for a Scheduler with 12+ years of experience in a contact center environment, and 8+ years of previous experience in a Workforce Management role as a Scheduler/scheduling analyst. And 5+ Years of experience managing the Alvaria (formerly known as Aspect) WFM tool.

PREFERRED QUALIFICATIONS
Demonstrates Decision Making/ Complex Problem Solving
Proactively gather the right data from appropriate sources, probe/consider all of the facts
Considers other perspectives
Conduct root cause analysis
Refer to long term plans and goals
Prioritize key factors; act decisively, promptly and confidently ·
Advanced skills using Microsoft Excel in a business environment
Ability to prioritize and meet tight deadlines
Analytical with attention to detail ·
Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolution
5+ Years of hands on experience with the Aspect tool.s


Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

10 months ago
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