BASIC QUALIFICATIONS

• Should be currently in a people management role with a minimum of 1+ year of direct people management experience for internal candidates and 2+ years for external candidates.

• Any graduate and above (or) an equivalent degree with people managerial experience.

• Demonstrated team-building skills within own team or across other teams.

• Demonstrated ability to develop, direct, and manage a group of individuals including managing career growth.

• Demonstrated skill in developing and implementing new strategies and procedures.

• Demonstrated ability to devise and communicate administrative and procedural decisions.

• Well-versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback.

• Proven ability to report and analyze data.

• Demonstrated ability to initiate and drive process improvements.

PREFERRED QUALIFICATIONS

People Management Skills:

• Demonstrated ability to develop, direct, and manage a team.

• Skilled in developing and implementing new processes and procedures.

• Ability to organize, prioritize and schedule work assignments.

• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).

• Demonstrated passion for delivering a positive Customer experience.

• Ability to perform ambiguous tasks without guidance and support.

• Ability to foster a cooperative environment and work in a collegial fashion with peers in other organizational units.

• Can adapt well to changing circumstances, direction, and strategy.

• Ability to manage team performance through training, coaching, and process improvement.

Communication Skills:

• Strong interpersonal and communication skills and the ability to communicate effectively with a wide range of constituencies in a diverse community.

• Demonstrated team building skills: within own team/across other teams.

• Ability to provide objective performance feedback.

• Ability to maintain composure in critical situations and communicate clearly with both internal and external Customers.

• Excellent documentation skills.

Continuous Improvement:

• Strong history of proposing ideas for new metrics and tools.

• Ability to own data collection and reporting for deep dives and escalations.

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