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Team Leader - Contact Center banking | Wipro 2022 | Pune
Wipro Information technology
Category :
IT Jobs
Education :
Any graduate
Types :
Full-Time
Post Date: 21-Apr-2022
Job Description :
Vacancies & Eligibility Criteria:
| Post | Age | Qualification |
|---|---|---|
| Team Leader - Contact Center banking | Wipro 2022 | Pune | NA | Any Graduate |
Roles & Responsibilities:
- Managing Daily Operations
- Managing team of upto 15 resources
- Team mentoring & coaching individual associates who may fall below desired performance
- Handle 1st level escalations on process issues that cannot be resolved by agents
- Monitoring and ensuring closure of daily/weekly and monthly deliverables
- Managing SLA, Daily Reporting, Agent's leave planning
- Maintain a strong knowledge of products and services for customers that we are servicing
- Monitor random calls/cases to improve quality, minimizing errors and track operative performance
- Continuously contribute towards process improvement
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
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