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Team Leader - Contact Center banking | Wipro 2022 | Pune

Wipro Information technology

Category : IT Jobs
Education : Any graduate
Types : Full-Time
Experience : 3-6 Yrs
Salary ₹Not Disclosed
Post Date: 21-Apr-2022
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification
Team Leader - Contact Center banking | Wipro 2022 | Pune NAAny Graduate
Roles & Responsibilities:
  • Managing Daily Operations
  • Managing team of upto 15 resources
  • Team mentoring & coaching individual associates who may fall below desired performance
  • Handle 1st level escalations on process issues that cannot be resolved by agents
  • Monitoring and ensuring closure of daily/weekly and monthly deliverables
  • Managing SLA, Daily Reporting, Agent's leave planning
  • Maintain a strong knowledge of products and services for customers that we are servicing
  • Monitor random calls/cases to improve quality, minimizing errors and track operative performance
  • Continuously contribute towards process improvement
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
7 months ago
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