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Technical Lead | Wipro 2022 | Chennai
Wipro Information technology
Category :
IT Jobs
Education :
Any graduate
Types :
Full-Time
Salary ₹Not Disclosed
Job Description :
Vacancies & Eligibility Criteria:
| Post | Age | Qualification |
|---|---|---|
| Technical Lead | Wipro 2022 | Chennai | NA | Any Graduate |
Roles & Responsibilities:
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with serviceagreements
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
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