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Technical Specialist | HCL | Bengaluru
HCL Technologies Limited
Category :
IT Jobs
Education :
B.E / B.TECH
Types :
Full-Time
Post Date: 09-Dec-2021
Last Date Apply: 31-Dec-2021
Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification |
|---|---|---|---|
| Technical Specialist | HCL | Bengaluru | 1 | NA | Engineering Graduate |
Roles & Responsibilities:
- To assist with on-call escalations and to do root cause investigation on a specific issue.
- To resolve tickets autonomously under agreed-upon SLAs for ticket volume and time.
- Quality standards, regulatory regulations, and company rules must all be followed.
- Work on activities that bring value, such as Updates and administration of the knowledge base Freshmen are being trained, and analysts are being coached.
- To ensure a great customer experience and CSAT by reducing the number of rejected resolutions and reopening cases.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
| Official Website | Click Here |
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