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Technical Specialist | HCL | Bengaluru

HCL Technologies Limited

Category : IT Jobs
Education : B.E / B.TECH
Types : Full-Time
Experience : 4-8 Yrs
Salary ₹Not Disclosed
Post Date: 09-Dec-2021
Last Date Apply: 31-Dec-2021
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification
Technical Specialist | HCL | Bengaluru
1NAEngineering Graduate
Roles & Responsibilities:
  • To assist with on-call escalations and to do root cause investigation on a specific issue.
  • To resolve tickets autonomously under agreed-upon SLAs for ticket volume and time.
  • Quality standards, regulatory regulations, and company rules must all be followed.
  • Work on activities that bring value, such as Updates and administration of the knowledge base Freshmen are being trained, and analysts are being coached.
  • To ensure a great customer experience and CSAT by reducing the number of rejected resolutions and reopening cases.
Apply Mode:
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
9 months ago
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