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Technical Support Engineering IC3 | Microsoft | Hyderabad | 2022

Microsoft

Category : IT Jobs
Education : Any graduate
Types : Full-Time
Salary ₹Not Disclosed
Post Date: 14-Feb-2022
Job Description :

Vacancies & Eligibility Criteria:

Post Age Qualification
Technical Support Engineering IC3 | Microsoft | Hyderabad | 2022 NAAny Graduate
Roles & Responsibilities:
  • Responsible for the Microsoft customer care experience.
  • Own, diagnose, and resolve technical issues for customers by collaborating, following best practises, and maintaining transparency inside and between teams (e.g. swarming)
  • Determine which cases need to be escalated (either technically or strategically)
  • To improve the customer and engineer experience, create and maintain incident management requests to the product group or engineering group. Contribute to case deflection initiatives, automation, and other digital self-help tools.
  • Provide activities such as knowledge sharing, technical coaching, and mentorship on the way up.
  • Outside of CSS, encourage technical exchange and interaction (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in the development of communities with peer delivery roles; this could be based on workload or specialty.
Apply Mode:
Online
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
Official Website Click Here
4 months ago
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