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Virtual Technical Support (VTS) – Noida, India | Amazon 2022 | UP , India

Amazon

Education : B.E / B.TECH
Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
Virtual Technical Support (VTS) – Noida, IndiaN/AN/AGraduateas per norms
Dates to Consider:
Last date for Applying Online : ASAP

Job Description                                                                                                                                                                      
Technical Support Associate- VCS- IND:
Virtual Technical Support (VTS) - It is a ‘Work from Home’ model for India D2 VTS which deals with Devices & Digital content. VTS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. 

Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Well versed with different features of smart devices and application
Knowledge about Amazon Devices & Digital content
Should be flexible to work in shifts
 
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
 
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:
Excellent Technical Support skills, including maintaining focus on the customer issue in afast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.

BASIC QUALIFICATIONS
Qualifications required
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
1 month ago
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