Job Description :
Vacancies & Eligibility Criteria:
|Freshers | VMware Off Campus Drive 2021||N/A||N/A||B.E/B.Tech||as per norms|
Dates to Consider:
Last date for final submission of Application: 26-11-2021
BE/B.Tech- CS, IS, and EC (70% across their academics from 10th to BE)
If you are working currently, you can still apply.
As a Technical support Engineer, you will be providing support to customers, using VMware products in isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills, and be someone who embraces challenges
Resolve customer’s issues via the telephone, email, or WebEx session
Reproducing issues in-house and responding back in a timely manner
Regular follow-ups with customers with recommendations, updates, and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledgebase articles to capture new learnings for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Focus on an area of technical specialization and attend technical training
Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
Good written and verbal communication skills
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Understanding in Virtualization & Cloud computing will be preferred.
Open to work in Rotational Shifts- Night Shifts
Understanding of some of the following technologies – Networking / Storage (FC, iSCSI, etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Ability to follow standard engineering principles and practices
The logical approach to problem-solving
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
|Apply Online||Click Here|
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