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WFM Program Manager I, AHS WFM / Amazon 2023 / IND, TS, Hyderabad


Education : B.E / B.TECH
Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Vacancies & Eligibility Criteria:

Post Vacancy Age Qualification Pay
WFM Program Manager I, AHS WFMGraduateas per norms
- 3+ years of program or project management experience
- · Bachelor’s degree and recognized equivalent work experience · 4+ years’ experience in a Contact Center Workforce Management & Scheduling role required.
- · Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers. · Demonstrated experience managing routine scheduling and RTA work in multi-channel global contact center environments including phone, and email. · Analytical and solid communication skills are essential to be successful in this role · Advanced skills using Microsoft Excel in a business environment · Speaking-listening-writing skills, attention to detail, proactive self-starter.

- · Hands on experience in managing Aspect is highly desirable · Scheduling of associates based on interval-wise volume delivery pattern in Aspect · Breaking down monthly, weekly, and daily volume into interval-level volume distribution by following historical trend · Schedule staffing following interval-wise volume requirement and DOW distribution · Forecasting of interval level volume & AHT following historical trend · Maintaining headcount database based on joiners and leavers update · Conducting shift bid process to help shift rollover for agents · Optimizing breaks, meeting and other non-productive times by following staffing over under/gap · Adjusting based on the change in DST (daylight saving)

Apply Mode:

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
2 months ago
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