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WFM Program Manager I, AHS WFM / Amazon 2023 / IND, TS, Hyderabad
Amazon
Education :
B.E / B.TECH
Types :
Full-Time
Salary ₹Not Disclosed
Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| WFM Program Manager I, AHS WFM | Graduate | as per norms |
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- · Bachelor’s degree and recognized equivalent work experience · 4+ years’ experience in a Contact Center Workforce Management & Scheduling role required.
- · Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers. · Demonstrated experience managing routine scheduling and RTA work in multi-channel global contact center environments including phone, and email. · Analytical and solid communication skills are essential to be successful in this role · Advanced skills using Microsoft Excel in a business environment · Speaking-listening-writing skills, attention to detail, proactive self-starter.
PREFERRED QUALIFICATIONS
- · Hands on experience in managing Aspect is highly desirable · Scheduling of associates based on interval-wise volume delivery pattern in Aspect · Breaking down monthly, weekly, and daily volume into interval-level volume distribution by following historical trend · Schedule staffing following interval-wise volume requirement and DOW distribution · Forecasting of interval level volume & AHT following historical trend · Maintaining headcount database based on joiners and leavers update · Conducting shift bid process to help shift rollover for agents · Optimizing breaks, meeting and other non-productive times by following staffing over under/gap · Adjusting based on the change in DST (daylight saving)
Apply Mode:
Online/
How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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