Detailed Eligibility:

Presales Engineer:

Education in Computer Science, Engineering or a related field is preferred.

Desired experience: 0-5 years

Good Communication Skills

Prior experience in pre-sales or technical consulting ideally within Business Intelligence or Data Analytics will be an added advantage

Strong knowledge of BI platforms, along with experience in data management (data warehousing, ETL processes, and data modeling).

Experience in designing and execution of POCs to showcase product effectiveness with real-world use cases.

Knowledge in SQL, APIs, scripting languages (Python,R), and large-scale deployments.

Familiarity with cloud (AWS, Azure, Google Cloud) and on-premise deployment.

Experience in responding to technical sections of RFPs and RFIs.

Strong problem-solving skills and a customer-first mindset to ensure satisfaction throughout the presales cycle.

Technical Support Engineer – (Technical Support cum Customer success executives):

Education in Computer Science, Engineering or a related field is preferred.

Desired experience: 0 – 5 years

Candidate should have excellent communication skills with a neutral accent.

Should have technical expertise in handling any IT helpdesk/technical support

Should have the urge to learn new technologies and be a self-learner

Should be ready to handle customers in all modes of communication (including calls, remote, chat, and emails)

Should be adaptable to rotating shifts across different time zones.

SQL and exposure to databases, working with any BI tool is preferred.

Main Responsibilities – Presales Engineer:

Solution Demonstrations: Conduct detailed product demonstrations, showcasing the value, features of the solution.

Technical Discovery: Collaborate with clients and prospects to understand their business needs, data challenges, and technical environments.

Proof-of-Concept (POC): Lead POCs to demonstrate the feasibility and effectiveness of the solution in the customer’s environment.

RFP/RFI Responses: Assist with technical responses for requests for proposals (RFPs) and requests for information (RFIs) by addressing specific business and technical requirements.

Sales Support: Work closely with the sales team to develop tailored strategies for client engagements, presenting the technical and business benefits of solutions.

Customer success requirements – Technical Support Engineer::

Candidate should be responsible for handling a customer as a technical account manager and be a SPOC for the customers to travel along with them during their tenure with us.

Should be able to work closely with the customer and their management team to understand their business requirements, direction and be proactive in delivering solutions through our product, and ensure that the usage of the product is happening to its full potential.

Should be able to liaise between the customer and the internal teams to delivering the best to the customer

Should be able to perform a regular health check and retention checks to keep the customer always under our visibility

How to Apply for ZOHO Corp Off Campus Drive 2024?

All interested and eligible candidates can apply for this drive online as soon as possible by following the link below.