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Accenture Recruitment 2023 for IT Customer Service New Associate / Hyderabad
Accenture
Education :
Any graduate
Types :
Full-Time
Job Description :
Vacancies & Eligibility Criteria:
| Post | Vacancy | Age | Qualification | Pay |
|---|---|---|---|---|
| IT Customer Service New Associate | Any Degree | as per norms |
Detailed Eligibility:
IT Customer Service New Associate:
Qualifications: Any Graduate
Years of Experience: 0 – 1 Year
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
What are we looking for?
Adaptable and flexible
Ability to perform under pressure
Problem-solving skills
Strong analytical skills
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's.
You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
How to apply for Accenture Recruitment 2023?
Interested and Eligible candidates can apply for this recruitment online as soon as possible by the following link.
| Important Link | |
|---|---|
| Apply Online | Click Here |
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