Detailed Eligibility:

Education Qualification: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

Knowledge and Skills Required:

Communication Skills:

 Excellent communication skills (written and verbal)

 Ability to communicate correctly and clearly with all customers

 Excellent documentation skills

 Good comprehension skills and ability to clearly understand and state the issues customers present

 Ability to concentrate on following customers’ issues without distracting to resolution

 Good composition skills and ability to compose a grammatically correct, concise, and accurate written response

 Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

 Ability to use a desktop computer system

 Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer

 Excellent typing skills

 Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

 Demonstrates an ability to successfully navigate websites

 Demonstrates a proficient knowledge of email applications

 Demonstrates an ability to learn in various media

 Ability to successfully adapt to changes in the work environment

Customer Focus:

 Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment

 Ability to empathize with and prioritize customer needs

 Demonstrates interpersonal skills with a diverse customer base

 Demonstrates conflict resolution, negotiation, and de-escalation skills

 Demonstrates ownership to resolve challenging customer issues, escalating when necessary

 Ability to determine customer needs and provide appropriate solutions

 Maintain regular and reliable attendance, including the daily schedule as assigned

 Flexible with the working schedule; may be expected to work weekends, holidays, and events

 Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem-Solving Skills:

 Effective problem-solving skills, including decision-making, time management, and immediate prioritization of tasks as assigned

 Ability to approach problems logically and rationally

 Action-oriented and self-disciplined

 Organized and detail-oriented

 Ability to quickly and effectively prioritize work time in various departments to meet business needs

 Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

How to Apply for Amazon Off Campus Drive 2023?

All interested and eligible candidates can register for this drive by following the link as soon as possible.