Detailed Eligibility:

Selling Partner Support:

Basic Qualifications:

Education: Bachelor’s Degree in any discipline with 0-5 years of experience.

Excellent written and verbal communication in English.

Shifts: The job involves working in a 24/7 environment including night shifts, which are decided based on the business requirement.

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.

Candidates willing to work on Phone/chat & emails (concurrent blended profile)

During the first four months (Training & Transition) no unplanned leaves are allowed.

Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

Should be willing to service selling partners from all marketplaces across the Globe (Including India USA EU and ME)

Preferred Skills: Customer Handling

Other Keyskills:

US Process

Communication Skills

Outbound

Customer Support

fresher

Analytical Skills

International Voice

International Process

Inbound

UK Process

Chat Process

Summary of Responsibilities

The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

Demonstrates effective, clear and professional written and oral communication.

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions

How to Apply for Amazon Off Campus Drive 2023?

All interested and eligible candidates can register for this drive by following the link as soon as possible.