Job Description :
Vacancies & Eligibility Criteria:
|Customer Support Analyst||BBA/M.Com/M.Sc||as per norms|
Degree: BBA/M.com /M.Sc
Year of Passing: 2022 & 2023 (Without no history of arrears/backlogs in academics)
Percentage: Above 65% in academics
Roles and Responsibilities:
Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution.
Should be able to work independently, showing empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.
Should adhere to department performance goals and production standards.
Skills and Requirements:
Excellent analytical and investigative skills in terms of approaching a problem.
Should be able to explain technical procedures clearly to the customers.
Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, good understanding of Windows operating system and IIS (Internet Information Server).
Good logical skills, and basic programming knowledge is an added advantage.
Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
Strong ability to work on multiple issues in a fast-paced environment and should prioritize work according to business processes.
Meets established targets for customer satisfaction and other support KPIs, promotes Knowledge Centered Support (KCS) methodology.
Document customer problem information, recommendations, and resolution in a clear and concise manner using an incident tracking system.
Proficient with Microsoft Office Suite (Excel, Outlook, Word).
Familiarity with Cloud technology basics is an added advantage.
Should possess high adaptability be able to work under pressure and remain flexible to changing schedules and demands. Note – This position will require working in US & UK shifts (24/7).
How to Apply for Aptean Off Campus Drive 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
|Apply Online||Click Here|
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