- Searching...
Job Description :
Vacancies & Eligibility Criteria:
Post | Vacancy | Age | Qualification | Pay |
---|---|---|---|---|
Customer Support Analyst | BBA/M.Com/M.Sc | as per norms |
Detailed Eligibility:
Degree: BBA/M.com /M.Sc
Year of Passing: 2022 & 2023 (Without no history of arrears/backlogs in academics)
Percentage: Above 65% in academics
Roles and Responsibilities:
Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution.
Should be able to work independently, showing empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.
Should adhere to department performance goals and production standards.
Skills and Requirements:
Excellent analytical and investigative skills in terms of approaching a problem.
Should be able to explain technical procedures clearly to the customers.
Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, good understanding of Windows operating system and IIS (Internet Information Server).
Good logical skills, and basic programming knowledge is an added advantage.
Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
Strong ability to work on multiple issues in a fast-paced environment and should prioritize work according to business processes.
Meets established targets for customer satisfaction and other support KPIs, promotes Knowledge Centered Support (KCS) methodology.
Document customer problem information, recommendations, and resolution in a clear and concise manner using an incident tracking system.
Proficient with Microsoft Office Suite (Excel, Outlook, Word).
Familiarity with Cloud technology basics is an added advantage.
Should possess high adaptability be able to work under pressure and remain flexible to changing schedules and demands. Note – This position will require working in US & UK shifts (24/7).
How to Apply for Aptean Off Campus Drive 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
Important Link | |
---|---|
Apply Online | Click Here |
Related Jobs
Search item :
Software Development Manager / Amazon 2024 / IND, TS, Hyderabad
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
Graduate Engineer Trainee / ZF Group Off Campus Drive 2024 / Chennai
ZF Group
Education : B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
MountBlue Off Campus Drive 2024 for Software Engineer Trainee / Bangalore
MountBlue
Education : MCA , B.E / B.TECHType : Fresher
Salary
₹Not Disclosed
Atul Auto Ltd Off Campus Drive 2024 for Manager/Trainee
Atul Auto Limited
Education : B.E / B.TECH , ME/M.TECH , DiplomaType : Full-Time
Salary
₹Not Disclosed
RCO Investigation Spclst- German / Amazon 2024 / IND, KA, Bangalore - Virtual
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
SPS Associate 2024 / Amazon / IND, MH, Mumbai
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
Program Associate 2024 /Amazon / IND, KA, Bengaluru
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
Transportation Representative, AV 2024 / Amazon / IND, TS
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
Account Health Support Specialist - English & German , Account Health Support 4
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
Business Development Manager, , LPA Offline Merchants 2024 Amazon / Bengaluru
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
RME Coordinator 2024 / Amazon / IND, HR, Gurgaon
Amazon
Education : Any graduate , B.E / B.TECHType : Full-Time
Salary
₹Not Disclosed
State
Karnataka(1977)
Tamil Nadu(1092)
Telangana(821)
Maharashtra(604)
Haryana(235)
Uttar Pradesh(155)
West Bengal(96)
Gujarat(77)
Kerala(77)
Odisha(66)
Andhra Pradesh(60)
Assam(59)
Madhya Pradesh(56)
Rajasthan(47)
Bihar(41)
Punjab(37)
Jharkhand(36)
Chhattisgarh(26)
Education
BPhil( Bachelor of Philosophy)(1)
ME (Masters of Engineering) / MTech(582)
Master of Public Health(0)
9th Standard(13)
M.Ed.( Master of Education)(12)
Any Post Graduate(287)
Master of Dental Surgery(11)
MS (Master of Science)(59)
BCA (Bachelor of Computer Application)(222)
BUMS (Bachelor in Unani Medicine and Surgery)(6)
B.Ed. (Bachelor of Education)(39)
M.P.T.(Master of Physiotherapy )(0)
8th Standard(89)
BHMS ( Bachelor of Homeopathic Medicine and Surgery)(5)
M.Com (Master of Commerce)(47)
Branch
B.Sc. - Computer Technology(1)
B.Sc. (Neuroscience)(0)
B.E/B.Tech. (Software Engineering)(4)
M.Sc. (Astronomy and Space Physics)(0)
Diploma (Textile Engineering)(0)
M.Sc. (Maternity Nursing)(0)
B.E/B.Tech. (Marine Electrical and Electronics Engineering)(1)
Ph.D. - Animal Behavior & Physiology(0)
M.Sc. (Agricultural Economics and Business Manageme/m.technt)(1)
M.Sc. (Sustainable Developme/m.technt)(0)
B.Sc. (Forensic Science)(0)
M.S. (Radio Diagnosis)(0)
MPhil (Applied and Regional Economics)(1)
M.Sc. (Geography)(1)
Diploma (Retail Manageme/m.technt)(0)
Competitive Exam
Reserve Bank of India(1)
Combined Defence Services Exam(0)
State Bank of India(3)
Central Teachers Eligibility Test(0)
Civil Services Exam(0)
Engineering Services Exam(0)
Life Insurance Corporation of India(0)
India Post Payment Bank Exam(0)
Railway Recruitment Board(0)
Union Public Service Commission(8)
Institute of Banking Personnel(0)
Staff Selection Commission(3)
Skill
HTML 5(44)
CSS(41)
JavaScript(61)
JQuery(5)
C Language(176)
c++ Language(246)
JAVA(257)
MYSQL(45)
Oracle SQL(8)
ReactJs(10)
Angular Js(9)
Weblogic(0)
JDBC(0)
Agile methodology(1)
MS Excel(38)
MS Word(10)
MS Powerpoint(8)
python(121)
.Net Framework(7)
PERL(32)
Shell script(7)
AWS S3(4)
Cybers ecurity(1)
Windows Administration(1)
CCNA(1)
Ethical Hacking(1)
Windows Operating Systems(0)
Linux Operating System(14)
Data Structures(1)
Spring(2)
Azure(1)
C#(79)
PostgreSQL(5)
Company
Indus Net Technologies(1)
vadodara municipal corporation(1)
NewSpace India Limited(1)
Birlasoft(3)
Tamilnadu State Planning Commission(1)
Indian Institute of Astrophysics(2)
Office of the Superintendent of Police Dantewada(1)
Jasmin Infotech(3)
District Health Society(27)
National Centre for Radio Astrophysics(1)
Dr. B. R. Ambedkar University Delhi(1)
Government of Kerala:(2)
Hindustan Organic Chemicals Limited(0)
Karnataka Cooperative Milk Producers Federation ltd(1)
National Health Mission(26)
Type
Full-Time(6183)
Fresher(992)
Work From Home(29)
Part-Time(15)
Internship(16)
Freelancer(1)
Temporary(41)
Walk-In(140)
Contract(220)
Commission(0)
Volunteer(0)
Trainee(87)
Category
All India Government Job(353)
State Government Job(2157)
Bank Jobs(366)
IT Jobs(5158)
Engineering Jobs(4232)
Railway Jobs(101)
Police/Defence Jobs(114)
Teaching Jobs(116)
Accountant Jobs(14)
Medical Jobs(113)
Walkin Jobs(12)
PSC Jobs(88)
Postal Jobs(38)
Forest Jobs(8)