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Capgemini Off Campus Drive 2021 | Kolkata/Bangalore

Capgemini

Education : Any graduate
Types : Full-Time
Salary ₹Not Disclosed
Job Description :

Job Location: Kolkata/Bangalore


Vacancies & Eligibility Criteria:
Post Vacancy Age Qualification Pay
GIS Service Desk
N/AN/A Graduateas per norms
Dates to Consider:
Last date for Applying Online : 28-11-2021


Desired Candidate Profile:

Candidates must have completed graduation in 2020 & 2021

10th,12th & Graduation – 55% & Above

Candidates must be open to relocate to any location and work night shifts

Candidates must be available to join immediately

The candidate must have good English written / verbal communication skills. Coupled with good English language comprehension

Should be open to signing Service Level Agreement.


Desired Skills:

Should have excellent communication and English speaking skills

Should have good interpersonal skills and ability to perform under pressure

Basic computing skills

Willing to work in a 24/7 environment

Should be open to signing Service Level Agreement


Job Description:

Provide best-in-class customer service, problem resolution, and technical troubleshooting to customer queries over the voice-based phone service

Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical

Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset, etc.

Meet customer requirements through first contact resolution

Clarify customer requirements

probe for and confirm understanding of requirements or problem

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy


Note:

Only shortlisted candidates will be invited for the assessment / selection process

Selection process will be done in virtual mode

Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online


Apply Mode:
Online

How To Apply:
Interested candidates with qualifications may apply online for concerned posts as per the given online application form.
Keeping a print copy for future use is advised.

Important Link
Apply Online Click Here
6 days ago
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