Education Qualification:

Bachelor’s degree in a technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or an equivalent combination of education and experience

Experience automating tasks using scripting languages such as JavaScript and Python

Foundation knowledge of the operation of fiber optic transport and/or switching equipment.

Preferably has experience in a technical support role with an equipment vendor in the Telco industry.

Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment, or associated fiber optic facilities.

Scope of Responsibilities:

Provide system-level pre & post-sales support for CIENA’s Customer base. This includes testing, troubleshooting, and remote technical support for CIENA products.

Automating data collection and issue resolution using JavaScript and Python-based scripting languages will be a key part of this role.

Understanding the fiber optic transport and/or switching protocols is essential.

Basic expertise in data communications protocols, including Ethernet and IP networks, is required.

Experience with Linux-based systems would be beneficial.

This position may also involve on-site day-to-day interaction with the customer concerning all aspects of network planning, deployment, and technical network issues and design.

Specific Responsibilities:

Automate data collection and issue resolution

Provide remote technical support on identified CIENA products 24×7 when required. The on-call duty includes evenings and weekends.

Review issues found in the field with senior engineers and assist Communication with Design and Supply Chain on problems found.

Utilize debug tools and lab research to aid Customer’s technical problems. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications, and Training.

Contribute to publishing of MOP/ISB/FSB documents.

Contribute to knowledgebase (KCS)

Perform a Customer Lead Engineer role for specific customers

Resident Engineering functions on-site or remote

Travel to customer sites and Ciena locations globally

How to Apply for Ciena Off Campus Drive 2023?

All interested and eligible candidates can register for this drive by following the link as soon as possible.